At eco trends, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About eco trends
This website is operated by Sri Aiswarya Traders, doing business under the brand name eco trends.
For privacy-related questions or requests, you may contact us using the contact details provided on our website.
2. Information We Collect
When you use our website, create an account, place an order, contact us or subscribe to our communications, we may collect the following information:
Personal Information
Full name
Mobile number
Email address
Billing address
Shipping/delivery address
Order and purchase details
Information provided when contacting our customer support team
Payment Information
Payments may be processed through third-party payment service providers. We generally do not store your complete debit card, credit card, banking or other sensitive payment credentials on our own systems.
Payment information is processed by the applicable payment service provider in accordance with its own privacy and security practices.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Website pages visited
Date and time of visits
Referring website or source
3. How We Use Your Information
We may use your personal information for purposes including:
Processing and delivering your orders
Confirming and communicating about your orders
Providing customer support
Processing returns, exchanges and refunds
Responding to your enquiries
Maintaining and improving our website
Providing a better shopping experience
Preventing fraud, misuse and unauthorised transactions
Complying with applicable legal and regulatory requirements
Sending promotional communications where you have provided the appropriate consent
We will use personal information only for legitimate and specified purposes and only to the extent reasonably necessary for those purposes.
4. Marketing Communications
If you choose to subscribe to our promotional communications, we may contact you through email, SMS, WhatsApp or other available communication channels regarding:
New collections
Offers and promotions
Product launches
Updates from eco trends
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Opting out of marketing communications will not affect transactional communications relating to your orders or services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Enable essential website functionality
Remember your preferences
Understand website usage
Improve website performance
Provide relevant content and marketing, where applicable
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Payment gateway providers
Shipping and courier partners
Website and hosting service providers
Technology and analytics service providers
Customer support or communication service providers
Professional advisers, where necessary
Government authorities or law-enforcement agencies where required by applicable law
Such information will be shared only to the extent reasonably necessary for the relevant purpose or as required or permitted by law.
7. Payment Security
Payments made through our website may be processed through third-party payment gateways.
eco trends does not intend to store complete payment card information such as full card numbers, CVV or banking passwords on its own systems.
You should always ensure that you use your own authorised payment credentials and do not share passwords, OTPs or banking information with anyone claiming to represent eco trends.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, taxation, fraud prevention, dispute resolution and compliance with applicable legal requirements.
When personal information is no longer required, we may delete or securely dispose of it in accordance with applicable laws and our internal practices.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request information about the personal data we process about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a privacy-related complaint or grievance
Requests may be submitted using the contact details provided on our website.
Where required, we may ask you to provide reasonable information to verify your identity before processing a privacy request.
11. Children's Privacy
Our website is intended for general consumers and is not knowingly directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with your personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.
Any updated Privacy Policy will be posted on this page with the revised effective date.
We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact eco trends through the contact details provided on our website.
Brand: eco trends
Legal Entity: Sri Aiswarya Traders
Website: www.theecotrends.in
Privacy / Customer Support: Please use the contact details provided on our website.
Last Updated: 22 August 2026