At eco trends, we aim to process and deliver your orders safely and within the estimated delivery timelines mentioned on our website.
This Shipping & Delivery Policy explains how orders placed through the eco trends website are processed and delivered.
1. Order Processing
Orders are generally processed after successful confirmation of payment and order details.
Orders are usually dispatched within 2–5 business days, unless a different processing time is mentioned on the product page.
During sale periods, new collection launches, holidays or other high-demand periods, order processing may take longer than usual. In such cases, eco trends will make reasonable efforts to keep you informed.
2. Shipping Locations
At present, eco trends ships orders within India.
Availability of delivery may depend on the serviceability of the delivery address and the courier partner available for that location.
If eco trends introduces international shipping in the future, the applicable shipping charges, delivery timelines, customs duties and other conditions will be communicated separately.
3. Delivery Time
Estimated delivery time may vary depending on the delivery location, courier availability, weather conditions, public holidays and other circumstances beyond our reasonable control.
The estimated delivery timeline will generally be displayed during the ordering process or communicated after the order is confirmed.
Delivery estimates are indicative and are not guaranteed delivery dates.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.
From time to time, eco trends may offer free shipping or promotional shipping offers, subject to the terms mentioned on the website.
5. Order Tracking
Once your order has been dispatched, eco trends may provide tracking details through email, SMS, WhatsApp or other available communication channels.
You can use the tracking information provided to check the status of your shipment through the applicable courier partner.
Tracking information may take some time to become active after dispatch.
6. Delivery Attempts
The courier partner may make multiple delivery attempts depending on its delivery procedures.
Customers are requested to provide an accurate and complete delivery address, including the correct PIN code and contact number.
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, incorrect contact details or repeated failed delivery attempts, the shipment may be returned to eco trends.
Additional shipping charges may apply if the order needs to be re-shipped.
7. Delayed Deliveries
Although eco trends makes reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
Weather conditions
Natural disasters
Transportation disruptions
Courier operational issues
Public holidays
Strikes or other disruptions
Government restrictions
Incorrect or incomplete delivery information
Unserviceable delivery locations
Unexpected events affecting logistics operations
eco trends will make reasonable efforts to assist customers in tracking delayed shipments.
8. Damaged Packages
Customers are requested to check the package at the time of delivery.
If the package appears seriously damaged, tampered with or opened, please contact eco trends as soon as possible and, where possible, retain photographic or video evidence of the package condition.
Any claim relating to damaged products should be reported within the period specified in our Return & Refund Policy.
9. Wrong or Missing Items
If you receive an incorrect item, missing item or an item different from what you ordered, please contact eco trends as soon as possible with your order details and relevant photographs or videos.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
10. Change of Delivery Address
Customers should ensure that the delivery address provided at checkout is accurate.
If you need to change the delivery address after placing an order, please contact eco trends as soon as possible.
We cannot guarantee that the delivery address can be changed after the order has been dispatched.
11. Undelivered or Returned Shipments
If an order is returned to eco trends because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts or other reasons attributable to the customer, eco trends may contact the customer regarding re-delivery.
Additional shipping charges may apply for re-delivery.
Any refund, if applicable, will be handled according to our Return & Refund Policy.
12. Cash on Delivery
Cash on Delivery (COD) is currently not available.
eco trends is working towards introducing COD as a payment option in the future. If COD becomes available, the applicable terms and conditions will be updated on our website.
13. Contact Us
If you have any questions regarding your shipment or delivery, please contact eco trends through the contact details provided on our website.
Brand: eco trends
Legal Entity: Sri Aiswarya Traders
Website: www.theecotrends.in
Last Updated: 22 August 2026